Gather Speech-to-Text Failure

Incident Report for Twilio

Resolved

We are no longer experiencing issues with Gather Speech. This incident has been resolved.
Posted Jul 23, 2026 - 18:34 PDT

Monitoring

We have started seeing recovery for Gather Speech-to-Text Failures. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 23, 2026 - 17:23 PDT

Update

We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 4 hours as soon as more information becomes available.
Posted Jul 23, 2026 - 13:29 PDT

Update

We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update in 2 hours as soon as more information becomes available.
Posted Jul 23, 2026 - 11:37 PDT

Update

We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes available.
Posted Jul 23, 2026 - 10:08 PDT

Update

We are continuing to investigate an issue related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes available.
Posted Jul 23, 2026 - 09:00 PDT

Investigating

Our engineers have discovered a incident regarding related to Gather speech. Currently only text-to-speech functionality is affected, not speech-to-text. We will provide an update as soon as more information becomes avalible.
Posted Jul 23, 2026 - 08:44 PDT
This incident affected: PROGRAMMABLE VOICE AU1 (Speech Recognition (Gather Speech) AU1).