We are no longer experiencing the issue causing delays in messages. This incident has been resolved.
Posted Nov 04, 2026 - 10:09 PST
Monitoring
Messaging is operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 04, 2026 - 08:13 PST
Update
The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 16 hours or as soon as new information is available.
Posted Nov 03, 2026 - 19:47 PST
Update
The message delays were caused by an issue with a single host and affected only a portion of SMS traffic for approximately one hour. Service was restored and has been stable since with no data loss. We have applied a preventive measure to avoid a recurrence and are validating a permanent fix. We will share our next update in 8 hours or as soon as new information is available.
Posted Nov 03, 2026 - 11:13 PST
Update
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Nov 03, 2026 - 02:51 PST
Update
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 4 hour or as soon as more information becomes available.
Posted Nov 02, 2026 - 22:55 PST
Update
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 2 hour or as soon as more information becomes available
Posted Nov 02, 2026 - 20:53 PST
Identified
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available
Posted Nov 02, 2026 - 18:50 PST
Investigating
We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available
Posted Nov 02, 2026 - 18:14 PST
This incident affected: PROGRAMMABLE MESSAGING (SMS).