High Latency observed for Video Room Sessions

Incident Report for Twilio

Resolved

We are no longer experiencing high latency with video room sessions. This incident has been resolved.

Posted Jun 05, 2026 - 21:37 PDT

Monitoring

We are observing recovery on the latency issue with video room sessions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 05, 2026 - 19:36 PDT

Investigating

We are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 05, 2026 - 19:01 PDT

This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Recordings, Compositions, Go Rooms).