The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan is operating normally.
Posted Oct 21, 2026 - 15:43 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 21, 2026 - 14:06 PDT
Update
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 21, 2026 - 12:59 PDT
Update
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 21, 2026 - 10:58 PDT
Identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 21, 2026 - 09:49 PDT
Investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 21, 2026 - 09:42 PDT
This incident affected: CARRIER NETWORK (SMS, APAC).