Voice Call Failures From Network Subscribers to a Subset of Twilio Brazil Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Posted May 30, 2026 - 15:58 PDT

Update

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Posted May 30, 2026 - 14:41 PDT

Update

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted May 30, 2026 - 10:41 PDT

Monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 30, 2026 - 08:40 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Posted May 29, 2026 - 23:34 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted May 29, 2026 - 15:33 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted May 29, 2026 - 11:32 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 29, 2026 - 09:32 PDT

Investigating

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 29, 2026 - 08:31 PDT
This incident affected: CARRIER NETWORK (Voice, Latin America).