The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Philippines are operating normally.
Posted Oct 15, 2026 - 06:30 PDT
Monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 15, 2026 - 04:24 PDT
Update
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 15, 2026 - 03:30 PDT
Identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 15, 2026 - 02:29 PDT
Investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 15, 2026 - 01:56 PDT
This incident affected: CARRIER NETWORK (Verify Silent Network Auth).