SMS Delivery Failures on Claro Network in Brazil

Incident Report for Twilio

Update

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Sep 11, 2025 - 00:14 PDT

Monitoring

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 10, 2025 - 22:14 PDT

Investigating

We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Posted Sep 10, 2025 - 06:01 PDT

Update

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 10, 2025 - 04:04 PDT

Monitoring

We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 10, 2025 - 02:04 PDT

Update

We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Sep 09, 2025 - 18:05 PDT

Update

We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 09, 2025 - 09:46 PDT

Update

We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 09, 2025 - 07:46 PDT

Investigating

We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 09, 2025 - 06:51 PDT
This incident affects: CARRIER NETWORK (SMS, Latin America).