On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console

Incident Report for Twilio

Resolved

We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.

Posted Oct 16, 2026 - 16:58 PDT

Investigating

Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Oct 16, 2026 - 16:47 PDT