The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally.
Posted Sep 15, 2026 - 15:12 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 15, 2026 - 13:24 PDT
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 15, 2026 - 12:33 PDT
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 15, 2026 - 11:33 PDT
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 15, 2026 - 11:00 PDT
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 15, 2026 - 10:56 PDT
This incident affected: ZIPWHIP MESSAGING (SMS Toll-Free, North America) and CARRIER NETWORK (SMS Toll-Free, North America).