SMS Delivery Delays and Failures to Multiple Networks in Multiple Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. This incident has been resolved.
Posted Dec 08, 2025 - 17:02 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 08, 2025 - 15:03 PST

Update

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 08, 2025 - 14:51 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Dec 08, 2025 - 14:35 PST
This incident affected: CARRIER NETWORK (SMS, Latin America, SMS, APAC, SMS, Middle East & Africa).