Twilio Status

SMS Delivery Failure to 9mobile Network in Nigeria

Update - We are continuing to experience SMS delivery failure to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Dec 13, 2025 - 00:31 PST

Investigating - We are experiencing SMS delivery failure to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 2025 - 23:39 PST

Monitoring - We are observing recovery in SMS delivery failures to 9mobile network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 2025 - 22:28 PST

Update - We are continuing to experience SMS delivery failures to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 12, 2025 - 18:56 PST

Update - We are continuing to experience SMS delivery failure to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 12, 2025 - 14:35 PST

Update - We are continuing to experience SMS delivery failure to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 2025 - 12:31 PST

Update - We are experiencing SMS delivery failure to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 2025 - 11:36 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery failure to 9mobile network in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 12, 2025 - 11:34 PST

SMS Delivery Delays to Zain/CelTel in Niger

Monitoring - We are observing recovery in SMS delivery delays to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 2025 - 23:35 PST

Update - We are continuing to experience SMS delivery delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 12, 2025 - 18:58 PST

Update - We are continuing to experience SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 2025 - 16:51 PST

Investigating - We are experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 2025 - 15:59 PST

SMS Delivery Failures to Google Voice in United States of America for a Subset of Short Codes

Update - We are experiencing SMS delivery failures to Google Voice in United States of America for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Dec 12, 2025 - 23:03 PST

Update - We are experiencing SMS delivery failures to Google Voice in United States of America for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Dec 11, 2025 - 07:03 PST

Update - We are experiencing SMS delivery failures to Google Voice in United States of America for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 10, 2025 - 23:07 PST

Update - We are experiencing SMS delivery failures to Google Voice in United States of America for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 10, 2025 - 19:14 PST

Update - We are experiencing SMS delivery failures to Google Voice in United States of America for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 2025 - 16:54 PST

Update - We are experiencing SMS delivery failures to Google Voice in United States of America for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 10, 2025 - 15:47 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to Google Voice in United States of America for a Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 10, 2025 - 15:42 PST

SMS Delivery Delays to Sercomtel Network in Brazil

Update - We are still experiencing SMS delivery delays to Sercomtel network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Dec 12, 2025 - 21:29 PST

Update - We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 12, 2025 - 05:19 PST

Update - We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 11, 2025 - 21:25 PST

Update - We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 11, 2025 - 17:25 PST

Update - We are still experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 2025 - 15:25 PST

Investigating - We are experiencing SMS Delivery Delays to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 2025 - 14:25 PST

Flex Ui 2.15 Token Refresh Issue Calls Dropping

Update - Our engineers are continuing to work on a fix for the high impact bug with Flex UI 2.15. Flex customers should avoid upgrading to Flex UI 2.15 until resolved. We expect to provide another update in 24 hours, or as soon as more information becomes available.
Dec 12, 2025 - 21:38 PST

Update - Our engineers are continuing to work on a fix for the high impact bug with Flex UI 2.15. Flex customers should avoid upgrading to Flex UI 2.15 until resolved. We expect to provide another update in 16 hours, or as soon as more information becomes available.
Dec 12, 2025 - 05:29 PST

Update - Our engineers are continuing to work on a fix for the high impact bug with Flex UI 2.15. Flex customers should avoid upgrading to Flex UI 2.15 until resolved. We expect to provide another update in 8 hours, or as soon as more information becomes available.
Dec 11, 2025 - 20:37 PST

Update - Our engineers are continuing to work on a fix for the high impact bug with Flex UI 2.15. Flex customers should avoid upgrading to Flex UI 2.15 until resolved. We expect to provide another update in 4 hours, or as soon as more information becomes available.
Dec 11, 2025 - 16:37 PST

Update - Our engineers are continuing to work on a fix for the high impact bug with Flex UI 2.15. Flex customers should avoid upgrading to Flex UI 2.15 until resolved. We expect to provide another update in 2 hours, or as soon as more information becomes available.
Dec 11, 2025 - 14:37 PST

Identified - Our engineers have identified a high impact bug with Flex UI 2.15 where the Flex Token does not refresh before expiration, causing Voice SDK errors and Twilsock issues. This results in: Calls dropping, audio may fail, call controls become unresponsive, and agents may not receive calls. We are actively working on a fix. Flex customers should avoid upgrading to Flex UI 2.15 until resolved. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 2025 - 13:37 PST

Investigating - We are investigating a high impact bug with Flex UI 2.15 where the Flex Token does not refresh before expiration, causing Voice SDK errors and Twilsock issues. This results in: Calls dropping, audio may fail, call controls become unresponsive, and agents may not receive calls. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 2025 - 13:10 PST

Russia SMS Carrier Maintenance - Tele2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 01, 2025 - 12:01 PST

Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

01 December 2025 at 12:00 PST until 01 December 2025 at 16:00 PST

03 December 2025 at 12:00 PST until 03 December 2025 at 16:00 PST

08 December 2025 at 12:00 PST until 08 December 2025 at 16:00 PST

10 December 2025 at 12:00 PST until 10 December 2025 at 16:00 PST

15 December 2025 at 12:00 PST until 15 December 2025 at 16:00 PST

17 December 2025 at 12:00 PST until 17 December 2025 at 16:00 PST

22 December 2025 at 12:00 PST until 22 December 2025 at 16:00 PST

24 December 2025 at 12:00 PST until 24 December 2025 at 16:00 PST

29 December 2025 at 12:00 PST until 29 December 2025 at 16:00 PST
Dec 1, 2025 12:00 - Dec 29, 2025 16:00 PST

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Intelligence US1 Operational

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Intelligence AU1 Operational

Pay AU1 Operational

Media Streams AU1 Operational

Dialogflow AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Intelligence IE1 Operational

Pay IE1 Operational

Media Streams IE1 Operational

Dialogflow IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

FLEX Degraded Performance

Flex Application Platform Degraded Performance

TaskRouter Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Degraded Performance

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Operational

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Dec `13`, `2025` `15:00`-`20:00` PST

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 13 December 2025 at 15:00 PST until 13 December 2025 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Dec 12, 2025 - 05:16 PST

Russia SMS Carrier Maintenance - Beeline Dec `14`, `2025` `13:00`-`16:00` PST

The Beeline network in Russia is conducting a planned maintenance from 14 December 2025 at 13:00 PST until 14 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Dec 08, 2025 - 02:50 PST

United States MMS Carrier Maintenance - Verizon Dec `14`, `2025` `19:00` - Dec `16`, `2025` `03:00` PST

The Verizon network in the United States is conducting a planned maintenance from 14 December 2025 at 19:00 PST until 16 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.
Posted on Dec 11, 2025 - 06:59 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `14`, `2025` `21:00` - Dec `15`, `2025` `03:00` PST

The T-Mobile network in the United States is conducting a planned maintenance from 14 December 2025 at 21:00 PST until 15 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Dec 11, 2025 - 14:52 PST

United States SMS Carrier Partner Maintenance Dec `14`, `2025` `22:00` - Dec `15`, `2025` `01:00` PST

Our SMS carrier partner in the United States is conducting a planned maintenance from 14 December 2025 at 22:00 PST until 15 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Posted on Dec 04, 2025 - 18:32 PST

United States MMS Carrier Partner Maintenance Dec `14`, `2025` `23:00` - Dec `15`, `2025` `01:00` PST

Our MMS carrier partner in the United States is conducting a planned maintenance from 14 December 2025 at 23:00 PST until 15 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.
Posted on Dec 09, 2025 - 23:33 PST

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Dec `15`, `2025` `10:00`-`14:00` PST

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 15 December 2025 at 10:00 PST until 15 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Posted on Dec 12, 2025 - 06:27 PST

Russia SMS Carrier Maintenance - MegaFon Dec `15`, `2025` `12:00`-`16:00` PST

The MegaFon network in Russia is conducting a planned maintenance from 15 December 2025 at 12:00 PST until 15 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Dec 12, 2025 - 13:17 PST

Russia SMS Carrier Maintenance - Beeline Dec `15`, `2025` `13:00`-`16:00` PST

The Beeline network in Russia is conducting a planned maintenance from 15 December 2025 at 13:00 PST until 15 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Dec 10, 2025 - 02:30 PST

Russia SMS Carrier Maintenance - MTS Dec `15`, `2025` `18:00`-`20:30` PST

The MTS network in Russia is conducting a planned maintenance from 15 December 2025 at 18:00 PST until 15 December 2025 at 20:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Posted on Dec 12, 2025 - 07:41 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `15`, `2025` `21:00` - Dec `16`, `2025` `03:00` PST

The T-Mobile network in the United States is conducting a planned maintenance from 15 December 2025 at 21:00 PST until 16 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on Dec 11, 2025 - 14:52 PST

United States and Canada Twilio SMS and MMS Maintenance Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` PST

Twilio is conducting a planned maintenance from 17 December 2025 at 20:00 PST until 18 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Nov 07, 2025 - 15:19 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Dec `17`, `2025` `21:30`-`22:30` PST

Our carrier partner Three United Kingdom is conducting a planned maintenance from 17 December 2025 at 21:30 PST until 17 December 2025 at 22:30 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Dec 09, 2025 - 17:29 PST

Qatar SMS Carrier Maintenance - Vodafone Dec `21`, `2025` `14:00`-`14:15` PST

The Vodafone network in Qatar is conducting a planned maintenance from 21 December 2025 at 14:00 PST until 21 December 2025 at 14:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Posted on Dec 10, 2025 - 04:12 PST

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Dec 13, 2025

Unresolved incident: SMS Delivery Failure to 9mobile Network in Nigeria.

Dec 12, 2025

MS Delivery Delays and Failures to Movistar Network in Chile

Resolved - We no longer experience SMS delivery delays and failures to Movistar network in Chile. This incident has been resolved.
Dec 12, 22:52 PST

Monitoring - We are observing recovery in SMS delivery delays and failures to Movistar network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 20:51 PST

Update - We are continuing to experience SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 12, 16:50 PST

Update - We are continuing to experience SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 14:53 PST

Investigating - We are again observing SMS delivery delays and failures to Movistar network in Chile. We are continuing to investigate, and will provide another update in 1 hour or as more information becomes available.
Dec 12, 14:03 PST

Update - We are continuing to observe recovery in SMS delivery delays and failures to Movistar network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 12, 12:59 PST

Update - We are experiencing SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 09:09 PST

Update - We are experiencing SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 07:58 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays and failures to Movistar network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 12, 07:54 PST

SMS Delivery Delays and Failures To Telefonica in Costa Rica

Resolved - We are no longer experiencing SMS delivery delays and failures to Telefonica in Costa Rica. This incident is resolved.
Dec 12, 15:11 PST

Monitoring - We are observing recovery with SMS delivery delays and failures to Telefonica in Costa Rica. We will continue to monitor the incident to ensure a full recovery, and provide another update in 2 hours.
Dec 12, 13:11 PST

Update - We continue to experience SMS delivery delays and failures to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 12, 09:32 PST

Update - We continue to experience SMS delivery delays and failures to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 07:31 PST

Update - We are experiencing SMS delivery delays and failures to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 06:31 PST

Investigating - Our monitoring systems have detected a potential issue SMS delivery delays and failures to Telefonica in Costa Rica. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 12, 06:23 PST

Call Quality Issue to a Subset to Twilio Phone Number in Brazil

Resolved - We are no longer experiencing outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. This incident is resolved.
Dec 12, 15:03 PST

Monitoring - We are observing recovery with outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. We will continue to monitor the issue to ensure a full recovery, and provide another update in 2 hours.
Dec 12, 13:04 PST

Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
Dec 11, 13:14 PST

Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 16 hours or as soon as more information becomes available.
Dec 9, 19:22 PST

Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 9, 11:19 PST

Update - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 9, 07:22 PST

Investigating - We are continuing to investigate outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hour or as soon as more information becomes available.
Dec 9, 04:03 PST

Update - We have started seeing recovery for outbound call quality from a subset of Twilio's phone numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available
Dec 9, 00:15 PST

Monitoring - We have started seeing recovery for outbound call quality from a subset of Twilio's phone numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available
Dec 8, 23:22 PST

Update - We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team will continue working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 8, 16:15 PST

Update - We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team will continue working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 12:15 PST

Update - We are continue investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 10:15 PST

Investigating - We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Brazil. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 08:55 PST

SMS Delivery Delays to Zain/CelTel in Niger

Resolved - We are no longer experiencing SMS Delivery Delays to Zain/CelTel in Niger. This incident is resolved.
Dec 12, 13:08 PST

Monitoring - We are observing recovery in SMS Delivery Delays to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 11:11 PST

Update - We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 12, 07:00 PST

Update - We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 11, 23:00 PST

Update - We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 11, 18:59 PST

Update - We are still experiencing SMS Delivery Delays to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 16:58 PST

SIP Domain Page not Loading in Console

Resolved - We are no longer experiencing issue with SIP domain page not loading in console. This incident has been resolved.
Dec 12, 09:55 PST

Monitoring - We are observing recovery with SIP domain page not loading in console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Dec 12, 09:28 PST

Update - We are experiencing an issue with SIP domain page not loading in console. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 09:21 PST

Investigating - Our monitoring systems have detected a potential issue with SIP domain page not loading in console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 12, 08:30 PST

SMS Delivery Delays and Failures to Djezzy Network in Algeria

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Djezzy Network in Algeria. This incident has been resolved.
Dec 12, 09:16 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Djezzy Network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 06:48 PST

Update - We are experiencing SMS delivery delays when sending messages to Djezzy Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 12, 02:56 PST

Update - We are experiencing SMS delivery delays when sending messages to Djezzy Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 00:57 PST

Investigating - We are experiencing SMS delays and delivery failures sending to Djezzy Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 23:58 PST

Update - We are still observing SMS delivery delays when sending messages to Djezzy Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 11, 19:26 PST

Update - We are still observing SMS delivery delays when sending messages to Djezzy Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 17:26 PST

Investigating - We are still observing SMS delivery delays when sending messages to Djezzy Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 16:25 PST

Update - We are still observing recovery in SMS delivery delays when sending messages to Djezzy Network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 14:25 PST

Update - We are observing recovery in SMS delivery delays when sending messages to Djezzy Network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 12:25 PST

Update - We are experiencing SMS delays and delivery failures sending to Djezzy Network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 09:00 PST

Verify - High Latencies Observed for create/check verifications

Resolved - We are no longer experiencing latencies with Verify for create/check verifications. This incident has been resolved.
Dec 12, 09:05 PST

Update - We have started seeing recovery for latencies with Verify for create/check verifications. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 07:44 PST

Monitoring - We have started seeing recovery for latencies with Verify for create/check verifications. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 05:44 PST

Investigating - We are investigating high latencies with Verify for create/check verifications. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 04:35 PST

SMS Delivery Delays To Telenet Network in Belgium

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenet Network in Belgium. This incident has been resolved.
Dec 12, 06:25 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenet Network in Belgium. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 04:28 PST

Update - We are experiencing SMS delivery delays when sending messages to Telenet Network in Belgium. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 12, 02:26 PST

Investigating - We are experiencing SMS delivery delays to Telenet Network in Belgium. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 12, 01:34 PST

Dec 11, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Dec 11, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:01 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 11 December 2025 at 16:00 PST until 11 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Dec 9, 04:58 PST

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Dec 11, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 13:30 PST

Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 11 December 2025 at 13:30 PST until 11 December 2025 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 11, 07:25 PST

SMS Delivery Delays to Telenor in Pakistan

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor in Pakistan. This incident has been resolved.
Dec 11, 16:47 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 14:47 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Telenor in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 14:17 PST

SMS Delivery Delays and Failures to Movistar Network in Chile

Resolved - We are no longer experiencing SMS delivery delays and failures sending to Movistar Network in Chile. This incident has been resolved.
Dec 11, 16:23 PST

Update - We continue to observe recovery in SMS delivery delays and failures sending to Movistar Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Dec 11, 14:23 PST

Monitoring - We are observing recovery in SMS delivery delays and failures sending to Movistar Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Dec 11, 13:53 PST

Investigating - We are experiencing SMS delivery delays and failures sending to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 11:53 PST

Monitoring - We are observing successful SMS delivery to Movistar Network in Chile. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 09:53 PST

Update - We are experiencing SMS delivery delays and failures sending to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 09:19 PST

Investigating - We are experiencing SMS delivery delays and failures sending to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 08:20 PST

Russia SMS Carrier Maintenance - Bee Line

Completed - The scheduled maintenance has been completed.
Dec 11, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 13:01 PST

Scheduled - The Bee Line network in Russia is conducting a planned maintenance from 11 December 2025 at 13:00 PST until 11 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Bee Line Russia handsets.
Dec 9, 03:29 PST

Intermittent Errors With Twilio v2010 APIs

Resolved - Trial accounts using Twilio v2010 APIs are now operating normally at this time. This incident is resolved.
Dec 11, 14:33 PST

Monitoring - Trial accounts using Twilio v2010 APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Dec 11, 14:03 PST

Investigating - We are investigating an issue where trial accounts may have seen 404 errors for Twilio v2010 APIs. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 13:27 PST

SMS Delivery Failures To Multiple Networks in Chile for a Subset Of Longcodes

Resolved - We are no longer experiencing SMS delivery to networks in Chile for a subset of long codes. This incident has been resolved.
Dec 11, 13:50 PST

Monitoring - We are observing successful SMS delivery to multiple networks in Chile for a subset of long codes.. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 11:50 PST

Update - We are still experiencing SMS delivery failures when sending messages to multiple networks in Chile for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 10, 20:23 PST

Update - We are still experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 10, 12:23 PST

Update - We are continue experiencing SMS delivery failures when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 10, 08:15 PST

Update - We are continue experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 06:14 PST

Investigating - We are experiencing SMS delivery delays when sending messages to and from a subset of Twilio Longcode in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 10, 05:17 PST

SMS Delivery Reports Delays to T-Mobile Network in Poland

Resolved - We are no longer experiencing message delivery reports to T-Mobile Network in Poland. This incident has been resolved.
Dec 11, 13:03 PST

Monitoring - We are observing recovery in delivery report delays to T-Mobile Network in Poland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 11:10 PST

Update - We continue experiencing delays in receiving message delivery reports to T-Mobile Network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 10:55 PST

Investigating - We are experiencing delays in receiving message delivery reports to T-Mobile Network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 09:58 PST

Japan SMS Carrier Maintenance - SoftBank Mobile

Completed - The scheduled maintenance has been completed.
Dec 11, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 PST

Scheduled - The SoftBank Mobile network in Japan is conducting a series of planned maintenances from 10 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to SoftBank Mobile Japan handsets.

Note, the maintenance will be carried out on each of the following dates and times:

10 December 2025 at 07:00 PST until 10 December 2025 at 13:00 PST

11 December 2025 at 07:00 PST until 11 December 2025 at 13:00 PST
Nov 27, 01:16 PST

Subset of Inbound Calls With Invalid ST/SH Passports Being Rejected

Resolved - From 2025-11-25 19:25 UTC until 2025-12-11 00:23 UTC, a small subset of inbound calls from carriers sending invalid STIR/SHAKEN PASSporTs were erroneously rejected. These calls should have been accepted and completed with a 32021 (warning), but due to a software bug they were instead classified as 32020 (error) and blocked. The issue has been mitigated and inbound calls with invalid PASSporTs are now processed normally.
Dec 11, 12:49 PST

A Subset of Local UK Numbers Are Unable to Set Emergency Calling Address

Resolved - Subset of Local UK numbers unable to add emergency calling address has been resolved and Phone Numbers in our Twilio Console are operating normally at this time.
Dec 11, 12:20 PST

Monitoring - Phone numbers in Subset of Local UK numbers unable to add emergency calling address are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Dec 11, 11:43 PST

Identified - Our engineers have identified the issue causing than a Subset of Local UK numbers are unable to set emergency calling address and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 10:31 PST

Investigating - We are currently seeing degraded performance on our portal where a Subset of Local UK numbers are unable to set emergency calling address. Our engineering team is looking into the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Dec 11, 09:37 PST

Twilio Verify Message Delivery Error Reports Sending to AT&T Network in the USA Using Twilio Short Codes

Resolved - Twilio Verify was degraded for 45 minutes between 08:00 to 08:45 PT. During this period of time customer might have experience message delivery error reports sending to AT&T network in the USA using Twilio Short codes. The issue has now been resolved
Dec 11, 08:53 PST

[SNOC] SMS Delivery Delays to AT&T Network in the United States via Subset of Long Codes and Short Codes

Resolved - This incident has been resolved.
Dec 11, 05:28 PST

Monitoring - We are observing recovery of SMS Delivery Delays when sending messages to AT&T Network in the United States via Subset of Long Codes and Short Codes. Our engineers are continuing to monitor the issue to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 03:19 PST

Update - We are continuing to experience SMS Delivery Delays when sending messages to AT&T Network in the United States via Subset of Long Codes and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 01:21 PST

Investigating - We are experiencing SMS Delivery Delays when sending messages to AT&T Network in the United States via Subset of Long Codes and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 00:21 PST

SMS and RCS Delivery Failures on AT&T Network

Resolved - This incident has been resolved.
Dec 11, 03:44 PST

Update - We are continuing to monitor for any further issues.
Dec 11, 02:22 PST

Monitoring - A workaround is available for the SMS delivery failures sending to United States AT&T Network. Our engineers are monitoring the issue to ensure it is resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 11, 02:12 PST

Update - We are continuing to experience SMS delivery failures sending to United States AT&T Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 11, 01:07 PST

Investigating - We are experiencing SMS delivery failures sending to United States AT&T Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 11, 00:34 PST

United States MMS Carrier Maintenance - Verizon

Completed - The scheduled maintenance has been completed.
Dec 11, 03:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 19:00 PST

Scheduled - The Verizon network in the United States is conducting an emergency maintenance from 09 December 2025 at 19:00 PST until 11 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 22:21 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 11, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 21:00 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 10 December 2025 at 21:00 PST until 11 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Dec 5, 15:06 PST

AT&T RCS Messages are Failing With 403 HTML Error

Resolved - This incident has been mitigated, for further updates relating to this please see incident: "SMS and RCS Delivery Failures on AT&T Network".
Dec 11, 02:25 PST

Investigating - Our engineers are investigating an issue where AT&T RCS Messages are failing With 403 HTML errors. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Dec 11, 01:45 PST

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 11, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 PST

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 10 December 2025 at 22:00 PST until 11 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 9, 23:24 PST

SMS Delivery Delays to Cellular NE Arizona Network in US via a Subset of Short Codes

Resolved - This incident has been resolved.
Dec 11, 01:01 PST

Monitoring - We are observing recovery in SMS delivery delays to Cellular NE Arizona network in US via a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 22:57 PST

Update - We are experiencing SMS delivery delays to Cellular NE Arizona network in US via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 10, 19:20 PST

Update - We are experiencing SMS delivery delays to Cellular NE Arizona network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 17:23 PST

Update - We are experiencing SMS delivery delays to Cellular NE Arizona network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 10, 16:24 PST

Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Cellular NE Arizona network in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 10, 16:11 PST

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Dec 11, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:01 PST

Scheduled - Twilio is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 11 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Nov 7, 15:18 PST

Dec 10, 2025

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Dec 10, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 PST

Scheduled - The MTS network in Russia is conducting a planned maintenance from 10 December 2025 at 20:00 PST until 10 December 2025 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Dec 8, 05:19 PST

SMS Delivery Delays to Smart Network in Philippines

Resolved - We no longer experience SMS delivery delays to Smart network in Philippines. This incident has been resolved.
Dec 10, 21:18 PST

Monitoring - We are observing recovery in SMS delivery delays to Smart network in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 19:15 PST

Investigating - We are experiencing SMS delivery delays to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 10, 18:17 PST

SMS Delivery Delays and Failures to Nuevatel Network In Bolivia

Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. This incident has been resolved.
Dec 10, 20:25 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 18:52 PST

Update - We are continue experiencing SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 10, 11:04 PST

Update - We are continue experiencing SMS delivery delays and failures when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 10, 06:59 PST

Update - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 05:03 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Nuevatel Network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 10, 04:06 PST

SMS Delivery Failures to K-Cell Network in Kazakhstan

Resolved - We are no longer experiencing SMS delivery failures to K-Cell Network in Kazakhstan. This incident has been resolved.
Dec 10, 20:10 PST

Monitoring - We are observing successful SMS delivery failures to K-Cell Network in Kazakhstan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 17:32 PST

Update - We are still experiencing SMS delivery failures to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 15:33 PST

Update - We are experiencing SMS delivery failures to K-Cell Network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 10, 14:38 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to K-Cell Network in Kazakhstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 10, 14:33 PST

SMS Delivery Reports Delay to Vodafone Network in Italy

Resolved - We are no longer experiencing SMS delivery reports delay to Vodafone Network in Italy. This incident has been resolved.
Dec 10, 18:04 PST

Monitoring - We are observing recovery in SMS delivery reports delay to Vodafone Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 16:09 PST

Update - We are experiencing SMS delivery reports delay to Vodafone Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 10, 15:10 PST

Investigating - Our monitoring systems have detected a potential issue SMS delivery reports delay to Vodafone Network in Italy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 10, 15:02 PST

Indonesia SMS Carrier Maintenance - Indosat

Completed - The scheduled maintenance has been completed.
Dec 10, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 12:00 PST

Scheduled - The Indosat network in Indonesia is conducting an emergency maintenance from 10 December 2025 at 12:00 PST until 10 December 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 9, 12:35 PST

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 17:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 12:01 PST

Scheduled - Our Voice carrier partner in Singapore, Thailand, Indonesia and the Philippines is conducting a planned maintenance from 10 December 2025 at 12:00 PST until 10 December 2025 at 17:59 PST. During the maintenance window, there could be Intermittent delays to Twilio Singapore, Thailand, Indonesia and Philippines phone numbers.
Dec 4, 07:48 PST

Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console

Resolved - The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.
Dec 10, 14:18 PST

Update - We are currently investigating an issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console. As a temporary workaround, customers can use the Senders API or continue using the Twilio Console for registration without a preferred display name. Our engineering teams are actively working to resolve the issue, and will have an update within 16 hours.
Dec 10, 03:15 PST

Identified - Whatsapp customers are unable to onboard new senders while using Twilio Console Self sign up flow. We are investigating the issue and will have an update within 1 hour.
Dec 9, 11:43 PST

Increased Number of 400 Errors from Deepgram Speech Recognition Provider

Resolved - Speech Recognition was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced Increased number of 400 errors from Deepgram speech recognition provider. The issue has now been resolved.
Dec 10, 12:34 PST

Update - Speech Recognition was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced Increased number of 400 errors from Deepgram speech recognition provider. The issue has now been resolved.
Dec 10, 12:26 PST

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Increased number of 400 errors from Deepgram Speech Recognition Provider. We will follow up and provide customer impact details within 2 hours.
Dec 10, 12:18 PST

Call Failures to and From Multiple Networks in Chile via a Subset of Twilio Numbers

Resolved - Twilio was degraded for 4 hours between 04:32 AM and 8:32 AM Pacific Time on 12/10/2025. During this period of time customers may have experienced call failures to and from multiple networks in Chile via a Subset of Twilio Numbers. The issue has now been resolved.
Dec 10, 10:28 PST

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 PST

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 10 December 2025 at 06:00 PST until 10 December 2025 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 9, 23:24 PST

Video Transcriptions impacted by Deepgram Speech Recognition Errors

Resolved - Gather Speech and Realtime Transcriptions (Voice and Video) was degraded for 30 minutes between 11:35AM and 12:05PM Pacific Time on 12/10/2025. During this period of time customers may have experienced video transcriptions issues. The issue has now been resolved.
Dec 10, 08:30 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 03:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 23:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 23:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Dec 8, 12:21 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 03:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 22:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 22:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Dec 4, 18:31 PST

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 10, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:00 PST

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 09 December 2025 at 21:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Dec 5, 14:46 PST

Indonesia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 10, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:00 PST

Scheduled - Our SMS carrier partner in Indonesia is conducting a planned maintenance from 10 December 2025 at 01:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indonesia handsets.
Nov 25, 07:27 PST

SMS Delivery Failures From Subset of Twilio Numbers in Romania

Resolved - We are no longer experiencing SMS delivery failures to Subset of Twilio Numbers in Romania. This incident has been resolved.
Dec 10, 02:16 PST

Monitoring - We are observing successful SMS delivery from Subset of Twilio Numbers in Romania. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 10, 00:24 PST

Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 9, 16:29 PST

Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 9, 12:43 PST

Update - We are continue experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 10:49 PST

Investigating - We are experiencing SMS delivery failures from Subset of Twilio Numbers in Romania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 09:55 PST

SMS Delivery Delays to Liberty Mobile Network in Puerto Rico

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. This incident has been resolved.
Dec 10, 00:44 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 23:06 PST

Update - We are experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 22:26 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 20:56 PST

Increase in 5XX Errors Within Studio Workflow Engine

Resolved - The 5xx errors have been resolved, and the Studio workflow engine is operating normally at this time.
Dec 10, 00:15 PST

Monitoring - We have mitigated the issue impacting our Studio workflow engine, which experienced 5xx errors. Our teams are actively monitoring the situation for any further customer impact. We will provide an update within the 2 hours.
Dec 9, 22:15 PST

Update - We are continuing to investigate this issue.
Dec 9, 22:04 PST

Investigating - We are currently investigating an increase in 5XX errors within our Studio workflow engine. As a result, some customers may experience the following issues, such as Calls may not answer or may hang up unexpectedly and/or inbound messages may not be processed. Our engineering teams are actively working to resolve the issue, and will have an update within 1 hour.
Dec 9, 21:30 PST

Dec 9, 2025

SMS Delivery Delays and Failures to Lycamobile Network in Germany

Resolved - We are no longer experiencing SMS delivery delays and failures to Lycamobile network in Germany. This incident has been resolved.
Dec 9, 23:29 PST

Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Dec 9, 17:52 PST

Update - We continue to experience SMS delivery delays and failures to Lycamobile network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 6, 02:50 PST

Update - We continue to experience SMS delivery delays and failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 5, 19:08 PST

Update - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 5, 15:08 PST

Update - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 13:04 PST

Investigating - We are experiencing SMS Delivery Delays and Failures to Lycamobile in Germany 262-43. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 5, 11:57 PST

SMS Delivery Delays and Failures to Claro Network in Dominican Republic

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in the Dominican Republic. This incident has been resolved.
Dec 9, 22:08 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Claro Network in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 19:34 PST

Update - We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 9, 16:31 PST

Update - We are still experiencing SMS delivery delays, and have also discovered we are experiencing SMS delivery failures when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 9, 12:26 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 10:21 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 09:25 PST

SMS Delivery Failures from Subset of Twilio Numbers in Denmark

Resolved - We are no longer experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. This incident has been resolved.
Dec 9, 20:34 PST

Monitoring - We are observing successful SMS delivery from Subset of Twilio Numbers in Denmark. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 18:46 PST

Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 9, 18:30 PST

Update - We are still experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 16:29 PST

Update - We are experiencing SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 15:32 PST

Investigating - Our monitoring systems have detected a potential issue SMS delivery failures from Subset of Twilio Numbers in Denmark. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 9, 15:28 PST

Event Streams is experiencing Delays in Delivering Events

Resolved - Event Streams delays in delivering events has been resolved and Event Streams is operating normally at this time.
Dec 9, 20:25 PST

Monitoring - We are seeing recovery in Event Streams event delivery. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 18:25 PST

Update - Event Streams is experiencing delays in delivering events. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 16:23 PST

Update - Event Streams is experiencing delays in delivering events. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 15:09 PST

Investigating - Our monitoring systems have detected a potential issue with delays in Event Streams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 9, 15:04 PST

Indonesia SMS Carrier Maintenance - Indosat

Completed - The scheduled maintenance has been completed.
Dec 9, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:38 PST

Scheduled - The Indosat network in Indonesia is conducting an emergency maintenance from 09 December 2025 at 12:00 PST until 09 December 2025 at 18:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 9, 12:35 PST

United Arab Emirates SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 9, 16:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 10:30 PST

Scheduled - Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 09 December 2025 at 10:30 PST until 09 December 2025 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
Dec 8, 05:20 PST

Our Engineers are Investigating an Issue with 10dlc and TF Compliance impacted during the AWS DynamoDB outage on Dec 3rd

Resolved - This incident has been resolved.
Dec 9, 16:25 PST

Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with 10dlc and TF Compliance impacted during the AWS DynamoDB outage on Dec 3rd. We will follow up and provide customer impact details within 2 hours.
Dec 9, 15:56 PST

SMS Delivery Delays to To and From Multiple Small Networks In United States of America and Guam

Resolved - We are no longer experiencing SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. This incident has been resolved.
Dec 9, 14:35 PST

Update - We are observing recovery in SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 9, 07:43 PST

Update - We are observing recovery in SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 9, 02:50 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to and from multiple small networks in the United States of America and Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 00:47 PST

Update - We are continuing to experience SMS delivery delays when sending messages to and from multiple networks in the United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Dec 8, 19:02 PST

Update - We are continue experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 8, 11:05 PST

Update - We are continue experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 07:14 PST

Update - We are experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 05:12 PST

Update - We are continuing to investigate this issue.
Dec 8, 04:40 PST

Investigating - We are experiencing SMS delivery delays when sending messages to To and From Multiple Networks In United States of America and Guam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 04:28 PST

Russia SMS Carrier Maintenance - Sberbank Mobile

Completed - The scheduled maintenance has been completed.
Dec 9, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:28 PST

Scheduled - The Sberbank Mobile network in Russia is conducting a planned maintenance from 09 December 2025 at 12:00 PST until 09 December 2025 at 14:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 9, 12:25 PST

Inbound Call Failures to To A Subset Of Phone Numbers In Croatia

Resolved - The issue affecting inbound calls to Twilio Croatia phone numbers has been resolved, and the service is functioning normally at this time.
Dec 9, 13:14 PST

Update - We have started seeing recovery for inbound calls to Twilio Croatia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 9, 09:08 PST

Monitoring - We have started seeing recovery for inbound calls to Twilio Croatia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 06:01 PST

Update - We are observing a subset of call failures to Twilio Croatia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 04:26 PST

Investigating - We are observing a subset of call failures to Twilio Croatia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 03:31 PST

SMS Delivery Delays and Failures to Telia Network in Sweden

Resolved - We are no longer experiencing SMS delivery delays nor delivery failures when sending messages to Telia Network in Sweden. This incident has been resolved.
Dec 9, 12:32 PST

Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Telia Network in Sweden. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 9, 10:48 PST

Investigating - We are investigating SMS delivery delays and failures when sending messages to Telia Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 09:46 PST

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 9, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:00 PST

Scheduled - Our SMS carrier partner in the United States and Canada is conducting an emergency maintenance from 08 December 2025 at 21:00 PST until 09 December 2025 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 02:50 PST

Bangladesh SMS Carrier Maintenance - Grameenphone

Completed - The scheduled maintenance has been completed.
Dec 9, 05:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 23:02 PST

Scheduled - The Grameenphone network in Bangladesh is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 07:09 PST

Norway SMS Carrier Maintenance - ICE

Completed - The scheduled maintenance has been completed.
Dec 9, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 23:03 PST

Scheduled - The ICE network in Norway is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from ICE Norway handsets.
Dec 5, 03:03 PST

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 9, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 01:00 PST

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 09 December 2025 at 01:00 PST until 09 December 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon, T-Mobile and AT&T United States handsets via subset of United States short codes.
Nov 27, 13:09 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 9, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:01 PST

Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 08 December 2025 at 21:00 PST until 09 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 19:19 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 9, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 23:01 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 08 December 2025 at 23:00 PST until 09 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
Nov 21, 21:08 PST

SMS Delivery Report Delays to Globe Network in Philippines

Resolved - We are no longer experiencing delivery report delays to the Globe Network in the Philippines. This incident has been resolved.
Dec 9, 00:08 PST

Monitoring - We are observing recovery in delivery report delays to the Globe Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 22:51 PST

Update - We are continuing to experience delays in receiving message delivery reports to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 21:26 PST

Investigating - We are experiencing delays in receiving message delivery reports to the Globe Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 20:30 PST

Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL

Completed - The scheduled maintenance has been completed.
Dec 9, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 22:00 PST

Scheduled - Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 08 December 2025 at 22:00 PST until 09 December 2025 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 05:15 PST

Dec 8, 2025

US SMS Carrier Maintenance - Small US Carriers

Completed - The scheduled maintenance has been completed.
Dec 8, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 PST

Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 08 December 2025 at 19:00 PST until 08 December 2025 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 11:33 PST

Ireland SMS Carrier Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Dec 8, 22:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 15:30 PST

Scheduled - The Vodafone network in Ireland is conducting a planned maintenance from 08 December 2025 at 15:30 PST until 08 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Ireland handsets.
Nov 28, 10:09 PST

SMS Delivery Delays to Airtel Network in Zambia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Airtel Network in Zambia for a subset of Long Codes. This incident has been resolved
Dec 8, 21:19 PST

Monitoring - We are observing recovery in SMS delivery when sending messages to the Airtel Network in Zambia for a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 19:28 PST

Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 16:53 PST

Update - We are still experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 14:53 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Zambia for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 13:53 PST

Multiple Destination SMS Carrier Maintenance - Three

Completed - The scheduled maintenance has been completed.
Dec 8, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 15:00 PST

Scheduled - The Three network in Denmark and Sweden is conducting a planned maintenance from 08 December 2025 at 15:00 PST until 08 December 2025 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Denmark and Sweden handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 8, 12:57 PST

SMS Delivery Delays to Vivo Network in Brazil for a Subset of Longcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vivo Network in Brazil for a subset of Longcodes. This incident has been resolved.
Dec 8, 18:12 PST

Update - We are still observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 16:20 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 12:21 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 8, 10:20 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Vivo Network in Brazil for a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Dec 8, 09:25 PST

SMS Delivery Delays to Brisanet Network in Brazil

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
Dec 8, 17:09 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 15:17 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 11:16 PST

Update - We are continue experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 09:13 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 08:16 PST

SMS Delivery Delays and Failures to Multiple Networks in Multiple Countries

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. This incident has been resolved.
Dec 8, 17:02 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 15:03 PST

Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 14:51 PST

Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 8, 14:35 PST

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Dec 8, 16:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:00 PST

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 08 December 2025 at 13:00 PST until 08 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Dec 4, 17:13 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Dec 8, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 12:00 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 08 December 2025 at 12:00 PST until 08 December 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Dec 5, 05:51 PST

Czech Republic SMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Dec 8, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 14:00 PST

Scheduled - The T-Mobile network in the Czech Republic is conducting a planned maintenance from 08 December 2025 at 14:00 PST until 08 December 2025 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.
Dec 2, 00:54 PST

Messaging Insights Degraded Behavior on Cyber Monday

Resolved - Twilio Messaging Insights was degraded for 5 minutes between 11:18 and 11:24 Pacific Time on 12/1/2025. During this period of time customers may have experienced errors loading charts and tables in Messaging Insights. The issue has now been resolved.
Dec 8, 13:25 PST

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been cancelled.
Dec 8, 12:45 PST

Scheduled - Our service partner is conducting a planned maintenance from 09 December 2025 at 23:00 PST until 10 December 2025 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Legacy Identity MatchAndAttributes, Lookup SIM Swap
Dec 2, 13:36 PST

Outbound Call Quality Issues From a Subset of Twilio's Phone Numbers in Mexico

Resolved - The issue affecting utbound call quality issues from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.
Dec 8, 11:54 PST

Monitoring - We have started seeing recovery for outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 09:53 PST

Update - We are continue investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 08:03 PST

Investigating - We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 8, 07:03 PST

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Dec 8, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:00 PST

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 08 December 2025 at 10:00 PST until 08 December 2025 at 11:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Dec 5, 05:50 PST

SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece

Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Spain, Italy and Greece. This incident has been resolved.
Dec 8, 03:18 PST

Update - We are observing successful SMS delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 8, 00:35 PST

Update - We are observing successful SMS Delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 22:48 PST

Monitoring - We are observing successful SMS Delivery to Multiple Networks in Spain, Italy and Greece. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 20:48 PST

Update - We continue to experience SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 7, 18:57 PST

Update - We continue to experience SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 16:56 PST

Investigating - We are experiencing SMS Delivery Delay and Failures to Multiple Networks in Spain, Italy and Greece. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 16:10 PST

SMS Delivery Failures to Movicel in Angola

Resolved - We are no longer experiencing SMS delivery failures to Movicel in Angola. This incident has been resolved.
Dec 8, 02:16 PST

Monitoring - We are observing successful SMS delivery to Movicel in Angola. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 8, 00:18 PST

Update - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 7, 22:15 PST

Update - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 7, 20:15 PST

Investigating - We are experiencing SMS Delivery Failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 19:15 PST

SMS Delivery Report Delays To Google Voice In United States 311-910 via Subset of Shortcodes

Resolved - We are no longer experiencing SMS delivery delays when sending messages to United States via Subset of Shortcodes. This incident has been resolved.
Dec 8, 00:11 PST

Update - We are continuing to investigate this issue.
Dec 7, 23:30 PST

Investigating - We are experiencing delays in receiving message delivery reports when sending to United States via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 7, 22:52 PST

Dec 7, 2025

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Dec 7, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 16:00 PST

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 07 December 2025 at 16:00 PST until 07 December 2025 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Dec 5, 05:44 PST

United States SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:00 PST

Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 06 December 2025 at 23:00 PST until 07 December 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Dec 5, 14:49 PST

Mexico SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:00 PST

Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 06 December 2025 at 22:00 PST until 07 December 2025 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Dec 5, 21:22 PST

Dec 6, 2025

Dec 5, 2025

Twilio Flex Plugins Database in US1 Region - Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 19:15 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:45 PST

Update - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Nov 25, 05:15 PST

Scheduled - We’re conducting a planned maintenance in US1 region between 5:45 PM to 7:15 PM Pacific Time on 12/05/2025. During the maintenance window, We would be updating Flex Plugins database in US1 region. There are pre and post update activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 5 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly. Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.
Nov 25, 05:10 PST

MMS Delivery Delays to Multiple Networks in United States of America via a Subset of Short Codes

Resolved - We are no longer experiencing MMS delivery delays when sending messages to Multiple Network in United States of America via a Subset of Short Codes. This incident has been resolved.
Dec 5, 13:09 PST

Monitoring - We are observing recovery in MMS Delivery Delays to Multiple Network in United States of America via a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 11:09 PST

Investigating - We are experiencing MMS Delivery Delays to Multiple Network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 5, 10:10 PST

Removed Attachment of Banned MimeType From AT&T Numbers

Resolved - Our engineers have determined this is not a Twilio issue and the issue will be set to resolve.
Dec 5, 13:02 PST

Update - We are investigating a service interruption with MMS messaging banned media mime types in from AT&T Numbers. We expect to provide another update in 1 hour or as soon as more information becomes available
Dec 5, 12:46 PST

Investigating - Our monitoring systems have detected a potential issue where inbound MMS are missing media from AT&T numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Dec 5, 11:26 PST

SMS Delivery Failures to Small Networks in the US From a Subset of Long Codes

Resolved - We are no longer experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. This incident has been resolved.
Dec 5, 11:51 PST

Monitoring - We are observing successful SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 09:55 PST

Update - We continue to experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Dec 5, 03:19 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 4, 19:02 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 15:07 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 12:34 PST

Update - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 10:14 PST

Investigating - We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 09:17 PST

SMS Delivery Delays to Airtel in Zambia

Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.
Dec 5, 07:00 PST

Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 5, 05:11 PST

Investigating - We are experiencing SMS delivery delays when sending messages to Airtel in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Dec 5, 03:42 PST

Outbound Call Quality issue from a Subset of Twilio Phone Numbers in Malaysia

Resolved - The issue affecting call quality from a subset of Twilio Phone Numbers in Malaysia has been resolved, and the service is functioning normally at this time.
Dec 5, 05:44 PST

Monitoring - We have started seeing recovery for Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 Hours or as soon as more information becomes available.
Dec 5, 04:21 PST

Update - We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Dec 5, 04:03 PST

Update - We continue to observe an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Dec 5, 00:05 PST

Update - We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 22:05 PST

Investigating - We are observing an Outbound Call Quality issue from a subset of Twilio Phone Numbers in Malaysia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Dec 4, 21:10 PST

Impact to Twilio Voice & Messaging Services

Resolved - Between 09:24 - 09:29 UTC Twilio experienced disruption to Voice and Messaging services in ie1. At this time, all services have recovered and we do not expect any further degradation.

Voice customers with active calls may have experienced call drops or failures to establish call sessions. Failover did take place to minimize impact. Messaging customers may have experienced a delay in message delivery and, in extremely isolated cases, message failure. Retry redundancy took effect to protect traffic.
Dec 5, 02:13 PST

Issues with Serverless Function Deployment.

Resolved - Our engineers have monitored the fix and confirmed the issue with Serverless Function Deployment has been resolved. All services are now operating normally at this time.
Dec 5, 01:57 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 Hours or as soon as more information becomes available.
Dec 5, 01:30 PST

Investigating - We are seeing issues with Function deployments. Our engineer are investigating and will keep you posted. Next Update expected in 30 Minutes.
Dec 5, 01:08 PST

SMS Delivery Delays to XPhone Network in Israel

Resolved - We are no longer experiencing SMS delivery delays when sending messages to XPhone network in Israel. This incident has been resolved.
Dec 5, 01:25 PST

Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Dec 4, 22:50 PST

Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Dec 4, 18:55 PST

Update - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 4, 16:58 PST

Investigating - We are experiencing SMS delivery delays when sending messages to XPhone network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 16:01 PST

Dec 4, 2025

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Related

Scheduled Maintenance

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Dec 13, 2025 15:00-20:00 PST

Russia SMS Carrier Maintenance - Beeline Dec 14, 2025 13:00-16:00 PST

United States MMS Carrier Maintenance - Verizon Dec 14, 2025 19:00 - Dec 16, 2025 03:00 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec 14, 2025 21:00 - Dec 15, 2025 03:00 PST

United States SMS Carrier Partner Maintenance Dec 14, 2025 22:00 - Dec 15, 2025 01:00 PST

United States MMS Carrier Partner Maintenance Dec 14, 2025 23:00 - Dec 15, 2025 01:00 PST

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Dec 15, 2025 10:00-14:00 PST

Russia SMS Carrier Maintenance - MegaFon Dec 15, 2025 12:00-16:00 PST

Russia SMS Carrier Maintenance - Beeline Dec 15, 2025 13:00-16:00 PST

Russia SMS Carrier Maintenance - MTS Dec 15, 2025 18:00-20:30 PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec 15, 2025 21:00 - Dec 16, 2025 03:00 PST

United States and Canada Twilio SMS and MMS Maintenance Dec 17, 2025 20:00 - Dec 18, 2025 00:00 PST

United Kingdom Account Security Carrier Partner Maintenance - Three Dec 17, 2025 21:30-22:30 PST

Qatar SMS Carrier Maintenance - Vodafone Dec 21, 2025 14:00-14:15 PST

Past Incidents

United Kingdom Account Security Carrier Partner Maintenance - Vodafone Dec `13`, `2025` `15:00`-`20:00` PST

Russia SMS Carrier Maintenance - Beeline Dec `14`, `2025` `13:00`-`16:00` PST

United States MMS Carrier Maintenance - Verizon Dec `14`, `2025` `19:00` - Dec `16`, `2025` `03:00` PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `14`, `2025` `21:00` - Dec `15`, `2025` `03:00` PST

United States SMS Carrier Partner Maintenance Dec `14`, `2025` `22:00` - Dec `15`, `2025` `01:00` PST

United States MMS Carrier Partner Maintenance Dec `14`, `2025` `23:00` - Dec `15`, `2025` `01:00` PST

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Dec `15`, `2025` `10:00`-`14:00` PST

Russia SMS Carrier Maintenance - MegaFon Dec `15`, `2025` `12:00`-`16:00` PST

Russia SMS Carrier Maintenance - Beeline Dec `15`, `2025` `13:00`-`16:00` PST

Russia SMS Carrier Maintenance - MTS Dec `15`, `2025` `18:00`-`20:30` PST

United States SMS and MMS Carrier Maintenance - T-Mobile Dec `15`, `2025` `21:00` - Dec `16`, `2025` `03:00` PST

United States and Canada Twilio SMS and MMS Maintenance Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` PST

United Kingdom Account Security Carrier Partner Maintenance - Three Dec `17`, `2025` `21:30`-`22:30` PST

Qatar SMS Carrier Maintenance - Vodafone Dec `21`, `2025` `14:00`-`14:15` PST