SMS Delivery Delays to Tim network for a subset of long codes in Brazil
Monitoring - We are observing recovery in SMS delivery delays to Tim network for a subset of long codes in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 05, 2026 - 17:12 PST
Update - We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 05, 2026 - 15:40 PST
Update - We are experiencing SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 05, 2026 - 14:50 PST
Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Tim network for a subset of long codes in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 05, 2026 - 14:46 PST
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 05, 2026 - 14:30 PST
Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 05 February 2026 at 14:30 PST until 05 February 2026 at 19:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 5, 2026 14:30-19:15 PST
SMS Delivery Report Delays When Sending to Union Telecom Network in United States From a Subset of Shortcodes
Update - We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 05, 2026 - 13:37 PST
Update - We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 05, 2026 - 11:37 PST
Investigating - We are experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 05, 2026 - 11:05 PST
SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 05, 2026 - 01:22 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 04, 2026 - 01:24 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 03, 2026 - 01:36 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 02, 2026 - 01:39 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Feb 01, 2026 - 01:32 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 31, 2026 - 01:24 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 30, 2026 - 01:31 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 29, 2026 - 01:31 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 28, 2026 - 01:16 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 and 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 27, 2026 - 01:31 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 26, 2026 - 01:34 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 25, 2026 - 01:31 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 24, 2026 - 01:38 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.

For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.

We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 23, 2026 - 00:29 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.


For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.


We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 21, 2026 - 23:50 PST
Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.



For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.



We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 21, 2026 - 23:41 PST
Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 21, 2026 - 16:11 PST
Update - We have confirmed that this incident is impacting SMS and MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than SMS and MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that SMS and MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 20, 2026 - 15:57 PST
Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 20, 2026 - 12:48 PST
Update - We have confirmed that this incident is impacting MMS Delivery Report delays when sending messages to and from a subset of Twilio phone numbers in Australia rather than MMS message delivery when sending messages to and from a subset of Twilio phone numbers in Australia, and we can confirm that MMS delivery is operating normally; delayed delivery reports may be more noticeable during peak traffic in Australia between 14:00–20:00 PST. Our investigation indicates the primary contributor is an ongoing undersea cable fault causing increased latency, and our engineers are working closely with our carrier partner to mitigate the impact and restore normal delivery report timing. We will provide another update within 24 hours, or sooner if more information becomes available.
Jan 19, 2026 - 12:53 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 17, 2026 - 21:09 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 16, 2026 - 20:05 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 15, 2026 - 20:16 PST
Update - We continue to observe latency in MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However the actual MMS are being delivered on time.



For the MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.



We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 14, 2026 - 20:17 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 14, 2026 - 01:58 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 13, 2026 - 01:58 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 12, 2026 - 01:59 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 11, 2026 - 01:59 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 10, 2026 - 02:16 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have also identified MMS delivery failures to and from the impacted subset of Twilio Numbers in Australia. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 09, 2026 - 10:25 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 09, 2026 - 02:22 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 08, 2026 - 22:34 PST
Update - We continue to observe latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 08, 2026 - 20:34 PST
Investigating - We are currently observing latency in MMS delivery when sending messages to and from a subset of Twilio phone numbers in Australia specially during the Australia peak traffic between 14:00 until 20:00 PST. We have identified that the primary cause of this latency is an on-going undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 08, 2026 - 19:21 PST
Russia SMS Carrier Maintenance - Tele2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 02, 2026 - 12:00 PST
Scheduled - Russia SMS Carrier Maintenance - Tele2

The Tele2 network in Russia is conducting a series of planned maintenances from 02 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



02 February 2026 at 12:00 PST until 02 February 2026 at 16:00 PST

04 February 2026 at 12:00 PST until 04 February 2026 at 16:00 PST

09 February 2026 at 12:00 PST until 09 February 2026 at 16:00 PST

11 February 2026 at 12:00 PST until 11 February 2026 at 16:00 PST

16 February 2026 at 12:00 PST until 16 February 2026 at 16:00 PST

18 February 2026 at 12:00 PST until 18 February 2026 at 16:00 PST

25 February 2026 at 12:00 PST until 25 February 2026 at 16:00 PST



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 2026 12:00 - Feb 25, 2026 16:00 PST
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Under Maintenance
90 days ago
100.0 % uptime
Today
MMS Operational
SMS Under Maintenance
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification Operational
90 days ago
100.0 % uptime
Today
RCS Messaging Operational
90 days ago
100.0 % uptime
Today
Programmable Messaging API Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE US1 Operational
90 days ago
100.0 % uptime
Today
PSTN US1 Operational
SIP Interface US1 Operational
Client Web US1 Operational
Client Mobile US1 Operational
Conference US1 Operational
Recording US1 Operational
Queue US1 Operational
Text-to-Speech US1 Operational
Recording Transcriptions US1 Operational
TwiML US1 Operational
Voice Insights US1 Operational
Speech Recognition (Gather Speech) US1 Operational
Realtime Transcriptions US1 Operational
90 days ago
100.0 % uptime
Today
Intelligence US1 Operational
Pay US1 Operational
Media Streams US1 Operational
Dialogflow US1 Operational
ConversationRelay US1 Operational
90 days ago
100.0 % uptime
Today
Voice REST API US1 Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE US2 Operational
90 days ago
100.0 % uptime
Today
PSTN US2 Operational
90 days ago
100.0 % uptime
Today
SIP Interface US2 Operational
90 days ago
100.0 % uptime
Today
Client Web US2 Operational
90 days ago
100.0 % uptime
Today
Client Mobile US2 Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE AU1 Operational
90 days ago
100.0 % uptime
Today
PSTN AU1 Operational
SIP Interface AU1 Operational
Client Web AU1 Operational
Client Mobile AU1 Operational
Conference AU1 Operational
Recording AU1 Operational
Queue AU1 Operational
Text-to-Speech AU1 Operational
Recording Transcriptions AU1 Operational
TwiML AU1 Operational
Voice Insights AU1 Operational
Speech Recognition (Gather Speech) AU1 Operational
Realtime Transcriptions AU1 Operational
90 days ago
100.0 % uptime
Today
Pay AU1 Operational
Media Streams AU1 Operational
ConversationRelay AU1 Operational
Voice REST API AU1 Operational
PROGRAMMABLE VOICE IE1 Operational
90 days ago
100.0 % uptime
Today
PSTN IE1 Operational
SIP Interface IE1 Operational
Client Web IE1 Operational
Client Mobile IE1 Operational
Conference IE1 Operational
Recording IE1 Operational
Queue IE1 Operational
Text-to-Speech IE1 Operational
Recording Transcriptions IE1 Operational
TwiML IE1 Operational
Voice Insights IE1 Operational
Speech Recognition (Gather Speech) IE1 Operational
Realtime Transcriptions IE1 Operational
90 days ago
100.0 % uptime
Today
Pay IE1 Operational
Media Streams IE1 Operational
ConversationRelay IE1 Operational
Voice REST API IE1 Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING US1 Operational
Origination US1 Operational
Termination US1 Operational
ELASTIC SIP TRUNKING US2 Operational
90 days ago
100.0 % uptime
Today
Origination US2 Operational
90 days ago
100.0 % uptime
Today
Termination US2 Operational
90 days ago
100.0 % uptime
Today
ELASTIC SIP TRUNKING AU1 Operational
Origination AU1 Operational
Termination AU1 Operational
ELASTIC SIP TRUNKING IE1 Operational
Origination IE1 Operational
Termination IE1 Operational
TaskRouter Operational
FLEX Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Agent Desktop Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
INTERCONNECT Operational
PHONE NUMBERS Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
90 days ago
100.0 % uptime
Today
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service Operational
Go Rooms Operational
Video Insights Operational
Realtime Transcriptions Operational
90 days ago
100.0 % uptime
Today
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Degraded Performance
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Degraded Performance
Voice, APAC Operational
SMS, APAC Operational
MMS, APAC Degraded Performance
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Operational
Verify Silent Network Auth Operational
Lookup Identity Match Under Maintenance
Lookup Line Type Intelligence [Legacy API] Operational
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Under Maintenance
FRONTLINE Operational
Sender ID Operational
90 days ago
100.0 % uptime
Today
ZIPWHIP MESSAGING Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Colombia SMS Carrier Maintenance - Claro Feb 5, 2026 19:00 - Feb 6, 2026 04:00 PST

The Claro network in Colombia is conducting a planned maintenance from 05 February 2026 at 19:00 PST until 06 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Claro Colombia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Feb 05, 2026 - 05:48 PST

US SMS Carrier Maintenance - Small US Carriers Feb 5, 2026 19:00-20:00 PST

A subset of small networks in the US are conducting an emergency maintenance from 05 February 2026 at 19:00 PST until 05 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Feb 04, 2026 - 15:05 PST

Philippines Voice Carrier Partner Maintenance Feb 6, 2026 11:00-12:00 PST

Our Voice carrier partner in the Philippines is conducting a planned maintenance from 06 February 2026 at 11:00 PST until 06 February 2026 at 12:00 PST. During the maintenance window, there could be Intermittent delays to Twilio Philippines phone numbers.
Posted on Jan 30, 2026 - 02:04 PST

Russia SMS Carrier Maintenance - Beeline Feb 6, 2026 12:00-20:00 PST

The Beeline network in Russia is conducting a planned maintenance from 06 February 2026 at 12:00 PST until 06 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Jan 16, 2026 - 06:02 PST

Planned Maintenance for Flex Insights Historical Reporting Feb 7, 2026 01:00-03:00 PST

The Flex Insights Historical Reporting Team is conducting planned maintenance on Saturday, February 7th, 2026, at 01:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Flex Insights Historical Dashboards will be unavailable.
Posted on Feb 03, 2026 - 00:34 PST

Russia SMS Carrier Maintenance - Tele2 Feb 8, 2026 13:00-17:00 PST

The Tele2 network in Russia is conducting a planned maintenance from 08 February 2026 at 13:00 PST until 08 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Feb 05, 2026 - 06:29 PST

Netherlands Account Security Carrier Partner Maintenance - T-Mobile NL Feb 9, 2026 00:00-01:00 PST

Our carrier partner T-Mobile NL Netherlands is conducting a planned maintenance from 09 February 2026 at 00:00 PST until 09 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile NL Netherlands customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Feb 05, 2026 - 06:38 PST

United Kingdom Account Security Carrier Partner Maintenance - EE Feb 9, 2026 06:00-22:40 PST

Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 February 2026 at 06:00 PST until 09 February 2026 at 22:40 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Identity Match, Verify Silent Network Auth
Posted on Feb 03, 2026 - 02:56 PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb 9, 2026 14:59-23:00 PST

Our carrier partner T-Mobile Germany is conducting a planned maintenance from 09 February 2026 at 14:59 PST until 09 February 2026 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Feb 02, 2026 - 07:58 PST

US SMS Carrier Maintenance - Small US Carriers Feb 10, 2026 02:00-04:00 PST

A subset of small networks in the US are conducting a planned maintenance from 10 February 2026 at 02:00 PST until 10 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes, long codes, short codes and toll free numbers.
Posted on Jan 29, 2026 - 14:43 PST

Qatar SMS Carrier Maintenance - Vodafone Feb 10, 2026 15:30-15:45 PST

The Vodafone network in Qatar is conducting a planned maintenance from 10 February 2026 at 15:30 PST until 10 February 2026 at 15:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Posted on Jan 15, 2026 - 06:26 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 11, 2026 20:00 - Feb 12, 2026 00:00 PST

Twilio is conducting a planned maintenance from 11 February 2026 at 20:00 PST until 12 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

United States SMS Carrier Maintenance - AT&T Feb 12, 2026 07:00-08:00 PST

The AT&T network in the United States is conducting a planned maintenance from 12 February 2026 at 07:00 PST until 12 February 2026 at 08:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
Posted on Jan 30, 2026 - 05:33 PST

Germany Account Security Carrier Partner Maintenance - T-Mobile Feb 13, 2026 15:00-21:00 PST

Our carrier partner T-Mobile Germany is conducting a planned maintenance from 13 February 2026 at 15:00 PST until 13 February 2026 at 21:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Feb 04, 2026 - 23:55 PST

Japan SMS Carrier Maintenance - KDDI Feb 18, 2026 11:00-12:00 PST

The KDDI network in Japan is conducting a planned maintenance from 18 February 2026 at 11:00 PST until 18 February 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to KDDI Japan handsets.
Posted on Jan 29, 2026 - 11:29 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 18, 2026 20:00 - Feb 19, 2026 00:00 PST

Twilio is conducting a planned maintenance from 18 February 2026 at 20:00 PST until 19 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

Singapore Voice Carrier Partner Maintenance Feb 25, 2026 09:00-13:00 PST

Our Voice carrier partner in Singapore is conducting a planned maintenance from 25 February 2026 at 09:00 PST until 25 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from Twilio Singapore phone numbers.
Posted on Jan 26, 2026 - 01:48 PST

United States and Canada Twilio SMS and MMS Maintenance Feb 25, 2026 20:00 - Feb 26, 2026 00:00 PST

Twilio is conducting a planned maintenance from 25 February 2026 at 20:00 PST until 26 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Jan 09, 2026 - 11:28 PST

Twilio Voice Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:19 PST

Twilio Messaging Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:54 PST

Twilio Interconnect Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 05:30 PST

Twilio will conduct a planned maintenance from 27 February 2026 at 22:00 PST until 28 February 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:02 PST

Twilio Messaging Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:57 PST

Twilio Voice Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:25 PST

Twilio Interconnect Maintenance Feb 28, 2026 22:00 - Mar 1, 2026 05:30 PST

Twilio will conduct a planned maintenance from 28 February 2026 at 22:00 PST until 01 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:03 PST

Twilio Interconnect Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:05 PST

Twilio Voice Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 16:28 PST

Twilio Messaging Maintenance Mar 2, 2026 22:00 - Mar 3, 2026 05:30 PST

Twilio will conduct a planned maintenance from 02 March 2026 at 22:00 PST until 03 March 2026 at 05:30 PST on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Jan 26, 2026 - 17:00 PST
Feb 5, 2026
SMS Delivery Delays to Orange network in Cameroon
Resolved - We are no longer experiencing SMS delivery delays to Orange network in Cameroon. This incident has been resolved.
Feb 5, 16:59 PST
Monitoring - We are observing recovery in SMS delivery delays to Orange network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 5, 15:07 PST
Update - We are experiencing SMS delivery delays to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 5, 14:06 PST
Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Orange network in Cameroon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 5, 13:57 PST
SMS Delivery Delays to PT Smartfren Telecom Network in Indonesia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. This incident has been resolved.
Feb 5, 14:52 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 5, 13:06 PST
Update - We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 5, 09:57 PST
Update - We are still experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 5, 07:52 PST
Investigating - We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom Network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 5, 06:54 PST
Russia SMS Carrier Maintenance - Gazprombank Mobile
Completed - The scheduled maintenance has been completed.
Feb 5, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 12:00 PST
Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 05 February 2026 at 12:00 PST until 05 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Feb 3, 03:59 PST
SMS Delivery Failures from Network subscribers to Twilio Romania shortcode.
Resolved - We have fully investigated the the issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Feb 5, 10:33 PST
Investigating - We are experiencing SMS delivery failures from Network subscribers to Twilio Romania shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 5, 10:31 PST
SMS Delivery Delays to Liberty Mobile in Puerto Rico via  Subset of Shortcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico. This incident has been resolved.
Feb 5, 08:50 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 5, 06:58 PST
Update - We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 5, 04:11 PST
Update - We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 5, 00:19 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 22:25 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 21:29 PST
On Call Engineers are Investigating an issue
Resolved - We have fully investigated the potential issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 5, 08:21 PST
Investigating - Our monitoring systems have detected a potential issue Customers Stuck in Upgrade Flow at the address page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 5, 08:12 PST
US SMS and MMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Feb 5, 04:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 02:00 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 05 February 2026 at 02:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to small US carriers handsets when sending via long codes and short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 4, 23:41 PST
Multiple Destination Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 5, 04:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 03:01 PST
Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 05 February 2026 at 03:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
Jan 30, 18:03 PST
Mexico SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Feb 5, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 PST
Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 04 February 2026 at 22:00 PST until 05 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.
Jan 28, 01:23 PST
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 5, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 01:01 PST
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 05 February 2026 at 01:00 PST until 05 February 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Jan 22, 11:51 PST
Germany Account Security Carrier Partner Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Feb 5, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 23:00 PST
Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 04 February 2026 at 23:00 PST until 05 February 2026 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Jan 30, 05:12 PST
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Feb 5, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 20:00 PST
Scheduled - Twilio is conducting a planned maintenance from 04 February 2026 at 20:00 PST until 05 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Jan 9, 11:27 PST
Feb 4, 2026
SMS Delivery Failures From Australia Subscribers to a Subset of Twilio Phone Numbers in Australia
Resolved - We are no longer experiencing issues with inbound SMS messages to a subset of Twilio phone numbers in Australia. This incident has been resolved.
Feb 4, 22:40 PST
Monitoring - We have started seeing recovery for the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 20:46 PST
Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 4, 11:05 PST
Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 3, 16:14 PST
Update - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 3, 07:20 PST
Identified - Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 3, 03:21 PST
Update - We continue to investigate an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams have been engaged and currently investigating. We will provide updates in 2 hours or as soon as more information becomes available.
Feb 3, 01:33 PST
Investigating - We are currently investigating an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams has been engaged and currently investigating. We will provide updates in 1 hour or as soon as more information becomes available.
Feb 3, 00:40 PST
SMS Delivery Delays to Vodafone Network in Ireland
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Vodafone network in Ireland. This incident has been resolved.
Feb 4, 20:00 PST
Monitoring - We are observing recovery in SMS delivery when sending messages to the Vodafone network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 18:13 PST
Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 14:21 PST
Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 12:27 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 11:28 PST
Virtual Agent Failures
Resolved - Our engineers have monitored the fix and confirmed the issue with Virtual Agent in US East has been resolved. All services are now operating normally at this time.
Feb 4, 18:39 PST
Update - Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 4, 18:02 PST
Monitoring - Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 4, 18:02 PST
Investigating - Our monitoring systems have detected a potential issue Virtual Agent Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 4, 17:26 PST
Russia SMS Carrier Maintenance - Tattelecom
Completed - The scheduled maintenance has been completed.
Feb 4, 17:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 13:01 PST
Scheduled - The Tattelecom network in Russia is conducting a planned maintenance from 04 February 2026 at 13:00 PST until 04 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tattelecom Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 4, 05:52 PST
France Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Feb 4, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 13:00 PST
Scheduled - Our Voice carrier partner in France is conducting a planned maintenance from 04 February 2026 at 13:00 PST until 04 February 2026 at 17:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio France phone numbers.
Feb 2, 08:28 PST
SMS Delivery Delays to Multiple Networks from a Subset of Alphanumeric Sender ID in France
Resolved - We are no longer experiencing SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. This incident has been resolved.
Feb 4, 16:19 PST
Monitoring - We are observing recovery in SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 14:31 PST
Update - We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 10:21 PST
Update - We continue to experience SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 08:22 PST
Investigating - We are experiencing SMS delivery delays to multiple networks from a subset of alphanumeric sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 07:23 PST
SMS Delivery Failures to MyTel Network in Myanmar
Resolved - We are no longer experiencingSMS delivery failures when sending to MyTel Network in Myanmar. This incident has been resolved.
Feb 4, 16:12 PST
Update - We are observing successful SMS delivery failures when sending to MyTel Network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 14:23 PST
Monitoring - We are observing successful SMS delivery failures when sending to MyTel Network in Myanmar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 12:30 PST
Investigating - We are experiencing SMS delivery failures when sending to MyTel Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 11:42 PST
Issue with KYC Onboarding in TrustHub Console
Resolved - Degraded performance on our TrustHub portal in Console has been resolved and the Account Upgrade flow is operating normally at this time.
Feb 4, 15:29 PST
Monitoring - Account Upgrade flow in TrustHub portal in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 13:28 PST
Update - We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error in Console. Customers going through the Account Upgrade flow will also see an error. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 12:52 PST
Update - We are currently seeing degraded performance on our TrustHub portal in Console. Customers are unable to create Compliance Profiles, Branded Calling registrations, or Regulatory Compliance Bundles, and will see an error in Console. Customers going through the Account Upgrade flow will also see an error. Additionally our ISV customers using Embeds will also see errors. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 11:51 PST
Investigating - We are investigating an error with users unable to complete the Account Upgrade flow. Additionally, users are not able to create/edit Compliance Profiles and Registrations. We expect to provide another update in 1 hour or as soon as more information becomes available
Feb 4, 11:48 PST
SMS Delivery Delays to Chunghwa and FarEasTone Networks in Taiwan, Province of China
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. This incident has been resolved.
Feb 4, 14:18 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 12:19 PST
Update - We continue to experience SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 10:28 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Chunghwa and FarEasTone networks in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 09:29 PST
Elevated 500s Error for Conversations API
Resolved - 500s error for has been resolved and Conversations API is operating normally at this time.
Feb 4, 13:29 PST
Monitoring - We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 11:21 PST
Identified - The issue causing elevated 500s error for Conversations API has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 11:16 PST
Investigating - We are experiencing elevated 500s error for Conversations API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 10:20 PST
Malaysia SMS Carrier Maintenance - Celcom
Completed - The scheduled maintenance has been completed.
Feb 4, 13:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:00 PST
Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 04 February 2026 at 09:00 PST until 04 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Jan 21, 07:00 PST
SMS Delivery Delays and Failures to Net One Network in Zimbabwe
Resolved - We are no longer experiencing SMS delivery delays and failures to Net One Network in Zimbabwe. This incident has been resolved.
Feb 4, 12:49 PST
Monitoring - We are observing recovery in SMS delivery delays and failures to Net One Network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 10:42 PST
Update - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 4, 06:10 PST
Update - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 02:11 PST
Investigating - We continue to experience SMS delivery delays and failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 00:15 PST
Monitoring - We are experiencing SMS Delivery Delays and Failures to Net One Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 3, 23:23 PST
Console WhatsApp Edit Senders Page Error
Resolved - WhatsApp senders within the Console issue has been resolved and this service is operating normally at this time.
Feb 4, 12:38 PST
Monitoring - We are observing recovery in users unable to edit WhatsApp senders within the Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Feb 4, 12:02 PST
Identified - The issue causing users unable to edit WhatsApp senders within the Console. has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 11:31 PST
Investigating - We are investigating an error with users unable to edit WhatsApp senders within the Console. We expect to provide another update in 1 hour or as soon as more information becomes available
Feb 4, 10:36 PST
SMS Delivery Delays and Failures to and from Play network in Poland
Resolved - We are no longer experiencing SMS delivery delays & failures to & from Play network in Poland. This incident has been resolved.
Feb 4, 11:19 PST
Monitoring - We are observing recovery in SMS delivery delays & failures to & from Play network in Poland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 09:26 PST
Update - We continue to experience SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 06:35 PST
Update - We continue to experience SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 04:36 PST
Investigating - We are experiencing SMS delivery delays & failures to & from Play network in Poland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 03:39 PST
SMS Delivery Delays to Multiple networks in Italy
Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Italy. This incident has been resolved.
Feb 4, 11:18 PST
Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 09:24 PST
Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Feb 4, 06:41 PST
Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 02:42 PST
Update - We continue to experience SMS delivery delays to multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 00:49 PST
Investigating - We are experiencing SMS Delivery Delays to Multiple networks in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
Feb 3, 23:59 PST
SMS Delivery Delays to Multiple Networks in United States via Subset of Shortcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. This incident has been resolved.
Feb 4, 11:06 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 09:20 PST
Update - We continue to experience SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 07:21 PST
Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 06:24 PST
SMS Delivery Failures to a Subset of Phone Numbers in Israel
Resolved - We are no longer experiencing SMS delivery failures to a subset of phone numbers in Israel. This incident has been resolved.
Feb 4, 07:55 PST
Monitoring - We are observing successful SMS delivery to phone numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 06:06 PST
Update - We continue to experience SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 04:18 PST
Update - We continue to experience SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 02:29 PST
Investigating - We are experiencing SMS delivery failures to a subset of phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 01:35 PST
SMS Delivery Delays to Mobitel Network in Sri Lanka
Resolved - We are no longer experiencing SMS delivery delays to Mobitel network in Sri Lanka. This incident has been resolved.
Feb 4, 07:53 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mobitel network in Sri Lanka. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 06:00 PST
Update - We continue to experience SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Feb 4, 04:40 PST
Update - We continue to experience SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 02:44 PST
Investigating - We are experiencing SMS delivery delays to Mobitel network in Sri Lanka. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 01:47 PST
Increased 500 Errors for Voice Calls and Conference APIs
Resolved - We are no longer experiencing increased 500 errors affecting the Twilio Calls and Conference APIs. This incident has been resolved.
Feb 4, 06:13 PST
Monitoring - Twilio Calls and Conference APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Feb 4, 05:55 PST
Update - We are aware of increased 500 errors affecting the Twilio Calls and Conference APIs. Customers may experience failures when using the Calls or Conference APIs. Our team is actively investigating the root cause and has escalated this to our platform engineering team. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 04:51 PST
Update - We are investigating an issue with increased 500 errors for Voice Conference Participants API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 04:00 PST
Investigating - Our monitoring systems have detected a potential issue with Voice Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 4, 03:52 PST
SMS Delivery Delays and Failures to Multiple Networks in the US via Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. This incident has been resolved.
Feb 4, 05:39 PST
Monitoring - We are observing recovery in SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 4, 03:42 PST
Investigating - We are experiencing SMS delivery failures & delays to multiple networks in the US via subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 02:50 PST
On Call Engineers are Investigating an issue with Voice
Resolved - We have fully investigated the issue with Voice triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 4, 01:20 PST
Investigating - Our monitoring systems have detected a potential issue with Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 3, 11:35 PST
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 PST
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 03 February 2026 at 21:00 PST until 04 February 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jan 30, 13:27 PST
Feb 3, 2026
Issue Accessing WhatsApp Sender Configuration
Resolved - Access issues to the WhatsApp sender configuration page in the Twilio Console have been resolved, and the service is operating normally at this time.
Feb 3, 22:07 PST
Identified - We have identified the issue and are actively working on the fix where customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

We will provide updates in 4 hours or as soon as more information becomes available.
Feb 3, 21:50 PST
Update - We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

Our engineering teams has been engaged and are actively investigating. We will provide updates in 2 hours or as soon as more information becomes available.
Feb 3, 19:50 PST
Investigating - We are currently investigating an issue where some customers are unable to access the WhatsApp sender configuration page in the Twilio Console. Affected users may encounter an error message stating, "Something went wrong. An internal server error has occurred. We are unable to handle this request at the moment. Try again later."

Our engineering teams has been engaged and are actively investigating. We will provide updates in 1 hour or as soon as more information becomes available.
Feb 3, 18:53 PST
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Feb 3, 20:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:15 PST
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 February 2026 at 13:15 PST until 03 February 2026 at 20:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 07:11 PST
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Feb 3, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 19:00 PST
Scheduled - The MTS network in Russia is conducting a planned maintenance from 03 February 2026 at 19:00 PST until 03 February 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 06:47 PST
Kazakhstan SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Feb 3, 16:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:01 PST
Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 03 February 2026 at 13:00 PST until 03 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 06:15 PST
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Feb 3, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:14 PST
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 03 February 2026 at 12:00 PST until 03 February 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 3, 13:11 PST
Malaysia SMS Carrier Maintenance - Celcom
Completed - The scheduled maintenance has been completed.
Feb 3, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 09:00 PST
Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 03 February 2026 at 09:00 PST until 03 February 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.
Jan 21, 06:59 PST
SMS Delivery Delays and Failures to Drillisch 1&1 in Germany
Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. This incident has been resolved.
Feb 3, 11:09 PST
Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 09:15 PST
Update - We continue to experience SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 07:34 PST
Investigating - We are experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 3, 06:35 PST
SMS Delivery Delays to MTN Network in Rwanda
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Rwanda. This incident has been resolved.
Feb 3, 11:05 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 09:12 PST
Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 3, 08:13 PST
Programmable Messaging APIs Affected
Resolved - Twilio Programmable Messaging APIs was degraded for 2 minutes between 09:59 and 10:01 Pacific Time and then again between 10:27 and 10:29 Pacific Time on 02/03/2026. During this period of time customers may have experienced high error rate connecting to Twilio's messaging APIs. The issue has now been resolved.
Feb 3, 10:58 PST
SMS Delivery Failures for a subset of Short Codes to Fibernetics Network in Canada
Resolved - We are no longer experiencing SMS delivery Fibernotics network in Canada. This incident has been resolved.
Feb 3, 09:31 PST
Monitoring - We are observing successful SMS delivery Fibernotics network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 3, 07:42 PST
Update - We are continuing to investigate this issue.
Feb 3, 00:11 PST
Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 2, 23:59 PST
Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 2, 15:59 PST
Update - We continue experiencing SMS delivery failures for a subset of Short Codes to Fibernetics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 2, 12:04 PST
Update - We continue experiencing SMS delivery failures to Fibernotics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 09:51 PST
Investigating - We are experiencing SMS delivery failures to Fibernotics network in Canada. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 08:51 PST
Multiple Destination SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Feb 3, 04:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:01 PST
Scheduled - The AT&T network in the United States and Canada is conducting an emergency maintenance from 02 February 2026 at 22:00 PST until 03 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States and Canada handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 19:27 PST
US MMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Feb 3, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:01 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 03 February 2026 at 02:00 PST until 03 February 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to small US carriers handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 06:12 PST
Twilio Messaging in IE1 Affected
Resolved - Twilio Messaging in IE1 was degraded for 5 minutes between 3 February 2026 09:35 AM UTC and 09:40 AM UTC. During this period of time customers may have experienced delays in message status updates for certain messages in the IE1 region. The issue has now been resolved.
Feb 3, 02:18 PST
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Feb 3, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 22:00 PST
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 02 February 2026 at 22:00 PST until 03 February 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jan 29, 14:33 PST
Feb 2, 2026
On Call Engineers Are Investigating an Issue Related to Voice Failures Due to Call Summary Attributes
Resolved - The issue affecting Voice failures has been resolved, and the service is functioning normally at this time.
Feb 2, 21:52 PST
Investigating - Our monitoring systems have detected a potential issue with the Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 2, 15:13 PST
SMS Delivery Delay to GrameenPhone Network in Bangladesh
Resolved - We are no longer experiencing delivery report delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.
Feb 2, 18:07 PST
Update - We are still observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 17:57 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 15:58 PST
Investigating - We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 15:01 PST
Russia SMS Carrier Maintenance - Tattelecom
Completed - The scheduled maintenance has been completed.
Feb 2, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 13:00 PST
Scheduled - The Tattelecom network in Russia is conducting a planned maintenance from 02 February 2026 at 13:00 PST until 02 February 2026 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tattelecom Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Feb 2, 04:56 PST
SMS Delivery Delays to Multiple Networks From a Subset of Alphanumeric Sender ID in France
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. This incident has been resolved.
Feb 2, 13:13 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 11:34 PST
Update - We continue experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 10:38 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 09:38 PST
AccSec US T-Mobile API Issue
Resolved - The issue affecting i T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN has been resolved, and the service is functioning normally at this time.
Feb 2, 13:06 PST
Monitoring - We are observing recovery in the issue with T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 11:32 PST
Update - We continue experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 2, 09:23 PST
Update - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 2, 05:23 PST
Update - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 03:50 PST
Investigating - We are experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 02:51 PST
On Call Engineers are Investigating an issue with the Voice product
Resolved - We have fully investigated the Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Feb 2, 11:55 PST
Investigating - Our monitoring systems have detected a potential issue with the Voice product Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Feb 2, 11:40 PST
SMS Delivery Delays to Claro in Brazil via Subset of Longcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. This incident has been resolved.
Feb 2, 09:27 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 07:27 PST
Update - We continue to experience SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 2, 07:03 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 2, 06:03 PST
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Feb 2, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 PST
Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 01 February 2026 at 22:00 PST until 02 February 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Jan 29, 21:00 PST
Feb 1, 2026
SMS Delivery Failures to Tigo in Bolivia (Plurinational State of) & Cambodia
Resolved - We are no longer experiencing SMS delivery failures to Tigo in Bolivia (Plurinational State of). This incident has been resolved.
Feb 1, 23:35 PST
Monitoring - We are observing recovery in SMS delivery failures to Tigo in Bolivia (Plurinational State of). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 1, 22:47 PST
Update - We continue to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 1, 01:32 PST
Update - We continue to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Jan 31, 09:42 PST
Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Jan 31, 01:45 PST
Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 21:47 PST
Update - We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 19:50 PST
Investigating - We are experiencing SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 18:51 PST
SMS Delivery Failures to Tele2 Network in Russia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Russia. This incident has been resolved.
Feb 1, 18:03 PST
Monitoring - We are observing successful SMS delivery to Tele2 Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 1, 17:19 PST
Update - We continue to experience SMS delivery failures to Tele2 Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 1, 16:35 PST
Investigating - We are experiencing SMS delivery failures to Tele2 Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 1, 15:24 PST
MMS Delivery Delays From And To Multiple Networks in United States of America Via A Subset Of Twilio Shortcodes
Resolved - We are no longer experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. This incident has been resolved.
Feb 1, 00:39 PST
Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to and from Multiple Networks in the United States of America. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 22:05 PST
Update - We continue experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 31, 19:52 PST
Update - We are continuing to investigate this issue.
Jan 31, 18:06 PST
Update - We continue experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 18:00 PST
Investigating - We are experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 31, 17:00 PST
Jan 31, 2026
Zimbabwe SMS Carrier Maintenance - Econet Wireless
Completed - The scheduled maintenance has been completed.
Jan 31, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 13:00 PST
Scheduled - The Econet Wireless network in Zimbabwe is conducting a planned maintenance from 31 January 2026 at 13:00 PST until 31 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Econet Wireless Zimbabwe handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jan 30, 23:46 PST
SMS Delivery Delays To Vala Network in Kosovo
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vala Network in Kosovo. This incident has been resolved.
Jan 31, 17:12 PST
Update - We are observing recovery in SMS delivery delays when sending messages to the Vala Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 15:09 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Vala Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 Minutes or as soon as more information becomes available.
Jan 31, 14:39 PST
Update - We continue experiencing SMS delivery delays to the Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jan 31, 12:23 PST
Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 30, 20:23 PST
Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 30, 12:31 PST
Update - We are continuing to experience SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 08:31 PST
Update - We are still experiencing SMS delivery delays to Vala Network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 06:34 PST
Investigating - We are experiencing SMS delivery delays to the Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 05:39 PST
SMS Delivery Delays to Telefonica in Costa Rica
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.
Jan 31, 08:10 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 06:12 PST
Update - We continue to experience SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 31, 04:20 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 31, 03:30 PST
Jan 30, 2026
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Jan 30, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 14:00 PST
Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 30 January 2026 at 14:00 PST until 30 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jan 23, 15:04 PST
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Jan 30, 20:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:01 PST
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Jan 20, 00:39 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Jan 30, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:00 PST
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 January 2026 at 12:00 PST until 30 January 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jan 19, 07:07 PST
SMS Delivery Delays to Google Voice Network in United States of America via a Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. This incident has been resolved.
Jan 30, 19:50 PST
Update - We are still observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 15:58 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 13:56 PST
Update - We are experiencing SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 12:56 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays when sending from a subset of short codes to Google Voice in the United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 30, 12:49 PST
Outbound Call Failure To Lycamobile In UK from a Subset Of Twilio Numbers
Resolved - The issue affecting outbound calls to Lycamobile in UK from a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.
Jan 30, 15:51 PST
Monitoring - We have started seeing recovery for outbound calls to Lycamobile in UK from a subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 13:53 PST
Update - We are continuing to investigate the issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 10:11 PST
Update - We continue to observe an issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 08:12 PST
Update - We are observing an issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 07:20 PST
Investigating - Our monitoring systems have detected a potential issue with Call Failure To Lycamobile In UK from a Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 30, 07:11 PST
SMS Delivery Delays to TIGO Network in Guatemala
Resolved - We are no longer experiencing SMS Delivery Delays to TIGO Network in Guatemala. This incident has been resolved.
Jan 30, 11:31 PST
Update - We continue to observe recovery in SMS Delivery Delays to TIGO Network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 10:50 PST
Monitoring - We are observing recovery in SMS Delivery Delays to TIGO Network in Guatemala.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 10:23 PST
Investigating - We are experiencing SMS Delivery Delays to TIGO Network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 09:31 PST
Delay in Transcription Completion
Resolved - Conversational Intelligence transcription latencies has been resolved and it is operating normally at this time.
Jan 30, 09:43 PST
Update - We are continuing to see recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 09:15 PST
Monitoring - We are seeing recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 08:46 PST
Update - We are observing that some customers are experiencing delays in the completion of their transcripts generated by Conversational Intelligence. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 08:03 PST
Investigating - Our monitoring systems have detected a potential issue with processing voice calls and recordings with conversational intelligence, this may experience delay in results being available. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 30, 07:58 PST
SMS Delivery Delays to Lycamobile Ltd in Netherlands
Resolved - We are no longer experiencing SMS Delivery Delays to Lycamobile Ltd in Netherlands. This incident has been resolved.
Jan 30, 08:40 PST
Update - We keep observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 06:56 PST
Monitoring - We are observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 06:24 PST
Update - We continue to experience SMS delivery delays when sending messages to Lycamobile Ltd in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 02:25 PST
Update - We continue to experience SMS delivery delays when sending messages to Lycamobile Ltd in the Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 00:25 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Lycamobile Ltd in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 23:25 PST
DIP Returns Incorrect MNP Data For Some Numbers in France
Resolved - Twilio Messaging APIs was degraded between 10/31/2024 and 01/30/2026. During this period of time customers may have experienced SMS and MMS delivery problems to a small subset of ported mobile numbers in France. The issue has now been resolved
Jan 30, 07:26 PST
Customers Unable to Proceed Past Address Page in Upgrade Flow
Resolved - The issue preventing customers from proceeding past the address page in the upgrade flow has been resolved, and the console is now operating normally.
Jan 30, 06:47 PST
Monitoring - Customers who were previously unable to proceed past the address page in the upgrade flow are now able to do so. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 30, 06:34 PST
Update - We are still experiencing an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 30, 06:30 PST
Update - We continue to experience an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 30, 04:41 PST
Investigating - We are experiencing an issue where customers are experiencing failures when entering their business address during the account upgrade flow. This may prevent some users from successfully completing the upgrade process. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 30, 03:41 PST
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Jan 30, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:00 PST
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 January 2026 at 22:00 PST until 30 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jan 28, 15:08 PST
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 23:00 PST
Scheduled - Our service partner is conducting an emergency maintenance from 29 January 2026 at 23:00 PST until 30 January 2026 at 03:00 PST. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Bell Canada, Rogers Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jan 29, 11:28 PST
Jan 29, 2026
SMS Delivery Delays to NetOne Zimbabwe
Resolved - We are no longer experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. This incident has been resolved.
Jan 29, 22:54 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to NetOne Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 21:05 PST
Update - We still experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 29, 17:43 PST
Update - We continuing experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 16:06 PST
Investigating - We are experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 15:11 PST
Twilio Flex insights database upgrade - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:30 PST
Scheduled - We’re conducting a planned maintenance in US1 between 8:30 PM and 10:30 PM Pacific Time on 01/29/2026. During the maintenance window, customers may experience the below issue:
-Flex Realtime stats APIs may return 5xx errors for up to 5 minutes.
-Flex Realtime stats APIs might return bloated data `completed` metrics due to database maintenance.
Jan 22, 05:26 PST
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Jan 29, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 21:00 PST
Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 January 2026 at 21:00 PST until 29 January 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jan 23, 05:11 PST
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Jan 29, 20:40 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 14:20 PST
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 January 2026 at 14:20 PST until 29 January 2026 at 20:40 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Jan 27, 01:20 PST
SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes
Resolved - We are no longer experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. This incident has been resolved.
Jan 29, 18:43 PST
Monitoring - We are observing recovery in SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 16:54 PST
Investigating - We are experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 15:57 PST
Emergency Number Provisioning Failing Intermittently Due to Configuration Lookup Returning No Results
Resolved - Emergency Number Provisioning is now operating normally.
Jan 29, 16:34 PST
Monitoring - Emergency Number Provisioning is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 16:10 PST
Update - We continue investigating an intermittent issue: when the customer attempts to register an emergency address to a phone number, the registration fails and the number remains in an unregistered status. The customer may also see 'Could not add Emergency Address Please try again later ' error. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 29, 00:57 PST
Update - We continue investigating an intermittent issue:when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 28, 16:57 PST
Update - We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 28, 12:59 PST
Update - We continue investigating an intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 10:59 PST
Update - Intermittent issue when the customer attempts to register an emergency address to a phone number the registration fails and the number remains in an unregistered status. Customer may also see Could not add Emergency Address Please try again later error. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 10:01 PST
Investigating - Our monitoring systems have detected a potential issue with emergency number provisioning. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 28, 09:50 PST
Multiple Destination SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 14:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:30 PST
Scheduled - Our SMS carrier partner in India, Sri Lanka and Venezuela is conducting a planned maintenance from 29 January 2026 at 12:30 PST until 29 January 2026 at 14:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to India, Sri Lanka and Venezuela handsets.
Jan 14, 22:37 PST
Increased Delays in Transcription Completion
Resolved - Transcription delays has been resolved and are operating normally at this time.
Jan 29, 14:29 PST
Monitoring - Transcription completion are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 13:58 PST
Update - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
Jan 29, 13:40 PST
Update - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
Jan 29, 13:38 PST
Investigating - We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
Jan 29, 13:21 PST
MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers
Resolved - We are no longer experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. This incident has been resolved.
Jan 29, 11:03 PST
Update - We are actively monitoring the MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Jan 29, 09:08 PST
Monitoring - We are observing recovery in MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 08:39 PST
Update - We are still experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 06:43 PST
Investigating - We are experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:44 PST
SMS Delivery Delays To Hot Mobile network in Israel
Resolved - We are no longer experiencing SMS delivery delays to the Hot Mobile network in Israel. This incident has been resolved.
Jan 29, 10:54 PST
Update - We are actively monitoring the SMS delivery delays to the Hot Mobile network in Israel to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Jan 29, 08:58 PST
Monitoring - We are observing recovery in SMS delivery delays to the Hot Mobile network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 08:34 PST
Update - We are still experiencing SMS delivery delays to the Hot Mobile network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 06:38 PST
Investigating - We are experiencing SMS delivery delays to the Hot Mobile network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:48 PST
AccSec Enstrem - Canada API Errors - "API error code: 18
Resolved - The issue affecting AccSec Enstrem - Canada API for error code 18 has been resolved, and the service is functioning normally at this time.
Jan 29, 10:47 PST
Update - We are actively monitoring the AccSec Enstrem - Canada API for error code 18 to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Jan 29, 08:51 PST
Monitoring - We have started seeing recovery for API error code 18 with the AccSec Enstrem - Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Jan 29, 08:25 PST
Update - We are still experiencing errors with the AccSec Enstrem - Canada API. Affected requests are returning API error code 18. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 06:29 PST
Investigating - We are currently experiencing errors with the AccSec Canada API, specifically impacting the "A1-BasicIdentityVerification" process. Affected requests are returning API error code 18. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:37 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Jan 29, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:00 PST
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 29 January 2026 at 08:00 PST until 29 January 2026 at 08:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jan 21, 07:00 PST
SMS Delivery Delays and Failures to Wind Hellas in Greece
Resolved - We are no longer experiencing SMS Delivery Delays and Failures to Wind Hellas in Greece. This incident has been resolved.
Jan 29, 07:21 PST
Monitoring - We are observing recovery in SMS delivery delays and failures to Wind Hellas in Greece. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 05:40 PST
Investigating - We are experiencing SMS Delivery Delays and Failures to Wind Hellas in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 05:05 PST
AccSec - T-Mobile API Errors
Resolved - The issue affecting AccSec integration with T-Mobile has been resolved, and the service is functioning normally at this time.
Jan 29, 06:48 PST
Monitoring - We are observing recovery in AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 04:54 PST
Update - We continue to experience an issue affecting the AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. This may impact authentication, security, or other services relying on T-Mobile API connectivity. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 02:54 PST
Investigating - We are experiencing an issue affecting the AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. This may impact authentication, security, or other services relying on T-Mobile API connectivity. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 01:54 PST
SMS Delivery Delays To Etisalat Network In United Arab Emirates via  Subset of Twilio Numbers
Resolved - We are no longer experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. This incident has been resolved.
Jan 29, 05:56 PST
Monitoring - We are observing recovery in SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 04:08 PST
Update - We are experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 29, 02:09 PST
Investigating - We are experiencing SMS Delivery Delays To Etisalat Network In United Arab Emirates via  Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 29, 01:08 PST
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Jan 29, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 02:00 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 29 January 2026 at 02:00 PST until 29 January 2026 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via long codes and short codes.
Jan 23, 14:46 PST
Multiple Destination SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:00 PST
Scheduled - Our SMS carrier partner in Ukraine and Mongolia is conducting a planned maintenance from 29 January 2026 at 01:00 PST until 29 January 2026 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to TriMob and Mobicom Ukraine and Mongolia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jan 28, 20:55 PST
SMS Delivery Delays to Jawwal Network in Palestine
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. This incident has been resolved.
Jan 29, 01:17 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Jawwal Network in Palestine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 23:21 PST
Update - We continue to experience SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jan 28, 22:00 PST
Update - We continue to experience SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jan 28, 14:01 PST
Update - We continue to experience SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jan 28, 10:03 PST
Update - We keep experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 28, 07:58 PST
Update - We are experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 07:00 PST
Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to Jawwal Network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Jan 28, 06:52 PST
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 00:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 21:00 PST
Scheduled - Our service partner is conducting a planned maintenance from 28 January 2026 at 21:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.



Impacted Product: Lookup Identity Match
Jan 27, 15:12 PST
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 00:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 11:00 PST
Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 28 January 2026 at 11:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be Intermittent delays from and to Twilio Czech Republic phone numbers.
Jan 6, 04:03 PST
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Jan 29, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 PST
Scheduled - Twilio is conducting a planned maintenance from 28 January 2026 at 20:00 PST until 29 January 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Dec 17, 00:32 PST
Jan 28, 2026
Decrease in Delivery Receipts (DLRs) for RCS Messages
Resolved - We are no longer experiencing a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. This incident has been resolved, and Verify fallback to SMS is now operating as expected.
Jan 28, 22:39 PST
Investigating - We are currently investigating a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. Our engineering teams are actively working to identify the root cause and restore normal delivery performance as quickly as possible. Customers may experience Verify unable to perform any fallback to SMS.

We will provide another update in 1 hour or as soon as more information becomes available.
Jan 28, 21:59 PST
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

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